Frequently Asked Questions
Everything you need to know about protecting your valuables.
How do I choose the right safe for my home?
Consider what you need to protect. We offer specialized models for fire protection, water resistance, and high-security theft prevention in various sizes to fit your space.
What is the standard shipping time for heavy safes?
Due to the weight and specialized handling required, most safes ship within 3-5 business days and arrive within 7-10 business days via our premium freight partners.
Are your safes fireproof and waterproof?
Many of our models are UL Classified for fire endurance and ETL Verified for water protection. Please check the specific product specifications for hourly ratings and depth limits.
What should I do if I lose my keys or forget my combination?
We offer a secure key and combination recovery service. You will need your model and serial number, along with proof of purchase, to request replacements through our support portal.
What is your return policy for home security products?
We offer a 30-day return policy. Items must be in their original packaging and original condition. Please note that due to weight, return shipping fees may apply for heavy units.
Do you offer professional installation services?
While our safes come with DIY bolt-down kits, we can recommend certified locksmiths and installers in your area to ensure your safe is permanently and securely mounted.